Using statistics to examine consumer behaviour before and after a purchase or service can aid in creating business improvement strategies. There is no stronger recommendation than the one from your peers, i.e., users like you. As a result, the website's user review area is vital for the overall reviewing process. When users leave feedback about our products or services, it helps us understand our key focus areas. It helps us determine what part of our service needs more work from our side. Reviews can help both the users and our organization in gaining knowledge and can also help strengthen the customer and company ties. Hence, reviews that are constructive rather than disparaging are always valued.
Before writing a review, each user must accept responsibility for adhering to these rules by giving consent. If they don't, there could be repercussions, such as removal of their reviews.
Below, we have mentioned a couple of guidelines for our users. These guidelines would help them get a clearer picture regarding our review policy. They are as follows:
1. By whom is a review written / published?
Reviews can be written by both our visitors (people who are not registered with us) and our users (people who are registered with us). They can publish reviews as per their experiences with us. These reviews would enlighten the readers in knowing more about us and whether they should turn into a user from a visitor.
2. What could the reviewers write about?
Visitors and users could publish reviews regarding our websites or mobile application's user interface. They could also write about their experiences with us regarding our customer support services, live chat feature, educational resources, challenge types, challenge levels, payouts, and so on. Reviews should be simple so that they are easy to comprehend and give some knowledge to the readers. They should also be constructive so that we understand how to improve our services.
3. What does not qualify as a healthy review?
Reviews that are not credible and are not written with genuine intention wouldn't qualify as a healthy review on our webpage. Reviews containing abusive words, blackmail, and threats against us or other reviewers would compel us to take some action against the reviewer behind it.
4. When can a review be removed?
If specific reviews violate our guidelines (mentioned above) and are derogatory in some manner, then those reviews can be removed by us. Hence, the customer acknowledges that any comments sent to the provider via email, postal mail, or any other method are subject to the provider's unlimited use, editing, copying, publishing, distribution, translation, and other uses in any form. The provider is under no duty, neither now nor in the future, to (1) keep any comments confidential, (2) compensate for any comments, or (3) answer any comments. Below, we have mentioned some situations where a review could be removed:
Compliance with this policy:
Although we make every effort to flag reviews that could be more trustworthy, our website cannot be held accountable for the reliability of reviews or choices made regarding their removal. We will remove all the reviews that are either derogatory or unnecessary. Reviews written in good spirits that seem insightful will be focused upon. Healthy and constructive reviews are encouraged by us.
The provider disclaims all liability regarding any remarks made by the customer or any other third party. This agreement places an affirmative obligation on the parties to abstain from such harmful behaviour during and after the trading relationship's duration. Conflicts ought to be settled in line with this agreement's provisions.
By consenting to the terms of this Users Reviews Policy, users confirm that they have read the policies well and are in accordance with them. They also agree that their reviews might be removed if found to be violating any of the above-mentioned rules.
Contact us:
For any information or queries about our users’ review policy, please email - support@equitio.com. We will revert as soon as we can. Users can also use our live chat option for any assistance.